Effective date: 10 October 2026
Website: https://taylamademedia.com/
1. Introduction
Tayla Made Media (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or purchase our services.
We aim to handle personal information responsibly and in accordance with applicable data protection legislation, including South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal and contact information
- Your name and surname.
- Email address and telephone number.
- Business name and business contact details.
- Information you provide when submitting an enquiry or requesting a quotation.
Project and service information
- Details about your business, website, branding or marketing requirements.
- Content, images, documents and other materials you provide for a project.
- Communications relating to quotations, bookings, invoices and services.
Technical information
- IP address and general device or browser information.
- Pages visited, approximate usage data and interactions with our website.
- Cookie identifiers and analytics information, where enabled.
Please do not submit sensitive personal information through our website unless it is necessary for the service and appropriate arrangements have been made.
3. How We Collect Information
We may collect personal information when you:
- Complete a contact or enquiry form.
- Contact us by email, telephone or WhatsApp.
- Request a quote or purchase a service.
- Provide information for a website, logo design or digital marketing project.
- Browse our website, where technical information or cookies are collected.
- Interact with our social media profiles or online marketing.
We may also receive information from service providers involved in delivering our services, where lawful and appropriate.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide quotations.
- Deliver website design, logo design, hosting, maintenance and digital marketing services.
- Communicate about projects, payments, revisions and deadlines.
- Administer client relationships and maintain business records.
- Operate, maintain and improve our website.
- Understand website traffic and user behaviour through analytics, where enabled.
- Send relevant marketing communications where permitted by law.
- Protect our website, prevent misuse and address technical issues.
- Comply with applicable legal, accounting and regulatory obligations.
We will not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted by law.
5. Lawful Processing of Personal Information
We process personal information where an appropriate lawful basis exists, including where processing is necessary to perform a contract, take steps at your request before entering into a contract, comply with a legal obligation, pursue a legitimate interest where permitted, or where valid consent is required and obtained.
Where we rely on consent, you may withdraw it, subject to applicable legal requirements and the consequences of doing so.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business and deliver our services. These may include:
- Website hosting and technical support providers.
- Email and communication service providers.
- Analytics and website performance services.
- Payment and invoicing providers, where applicable.
- Contractors or specialists assisting with an agreed project.
- Professional advisers or public authorities where legally required.
We aim to limit the information shared to what is reasonably necessary and take appropriate steps to ensure that service providers handle personal information responsibly.
Third-party services may process information under their own privacy policies and contractual arrangements.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve performance.
Depending on the tools enabled, these technologies may collect information such as pages viewed, referral sources, browser details and interactions with the website.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
If analytics, advertising pixels or other tracking tools are enabled on our website, their use should be disclosed appropriately, and any required consent or opt-out mechanisms should be provided.
8. Direct Marketing
We may contact you about services, offers or information relevant to your business where permitted by applicable law.
We will comply with applicable direct marketing requirements, including obtaining consent where required. You can ask us to stop sending marketing communications at any time by using an available unsubscribe mechanism or contacting us directly.
Requesting that we stop marketing communications will not necessarily prevent us from sending essential messages relating to an existing project, transaction or legal obligation.
9. Data Security
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These measures may include access controls, secure connections, software updates and appropriate security practices.
However, no website, email service or online transmission method can be guaranteed to be completely secure.
If a security compromise involving personal information occurs, we will take appropriate steps in accordance with applicable legal requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we will take reasonable steps to delete it, destroy it or de-identify it, where appropriate and legally permissible.
11. International Transfers
Some service providers used to operate websites, email, analytics or other business systems may store or process information outside South Africa.
Where personal information is transferred across borders, we will take appropriate steps to ensure that the transfer complies with applicable data protection requirements, including relevant provisions of POPIA.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct or update inaccurate or incomplete information.
- Request deletion or destruction of personal information where legally appropriate.
- Object to certain types of processing where permitted by law.
- Withdraw consent where processing is based on consent.
- Object to direct marketing in accordance with applicable law.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to a request.
You may also contact the Information Regulator of South Africa for information about your rights or to lodge a complaint.
Website: https://inforegulator.org.za/
13. Third-Party Websites
Our website may contain links to external websites, social media platforms and third-party services.
We are not responsible for the privacy practices, security or content of websites that we do not control. We encourage you to review the privacy policies of those services before sharing personal information with them.
14. Children’s Privacy
Our website and services are intended primarily for businesses and adults. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies or legal obligations.
Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern about the handling of your personal information, please contact:
Tayla Made Media
Website: https://taylamademedia.com/
Email: info@taylamademedia.com
Please include “Privacy Enquiry” in the subject line of your email so that your request can be identified.
This Privacy Policy is intended as a general starting point for Tayla Made Media. It should be reviewed against your actual website setup, business practices and applicable legal requirements before publication. It is not a substitute for legal advice.